Contact Us
Got a question about a sweepstakes casino review, spotted something that needs updating, or just want to flag an issue with the site? Here's how to reach us and what we can help with.
How to Reach Us
The quickest way to contact us is by email at [email protected]. We read every message and try to respond within a couple of business days. If your enquiry relates to a specific operator — for example Crown Coins, SplashCoins, Casino.Click, or any other platform featured on thepicbear.com — please include the name of the site and, where relevant, screenshots or details that help us look into it properly.
What We Can Help With
- Corrections to information about a listed sweepstakes casino, including welcome offers, eligible states, or redemption terms
- Feedback on your experience with a platform we cover, whether positive or negative
- Questions about how our rankings and reviews are put together
- General enquiries about the site, its content, or how it operates
- Reports of outdated details, such as changed bonus terms or a platform no longer serving your state
What We Can't Help With
We're an independent comparison and review site, not a customer support channel for any sweepstakes or social casino. If you have an account issue, a redemption delay, an identity verification query, or a dispute with a platform, that needs to go directly to the operator in question through their own support team — usually reachable from inside your account or on their website. We can't access accounts, process redemptions, or intervene in disputes between you and an operator.
Similarly, we're not able to give legal advice about whether a particular sweepstakes casino is permitted where you live. State rules on sweepstakes promotions change and vary considerably, so if you have a specific legal question, it's worth checking the operator's own terms and, if needed, seeking guidance suited to your state.
Before You Write In
A few things that might save you time:
- If your question is about responsible play, budgeting tools, or support resources, our Responsible Gambling page covers that in more detail
- If you want to know how this site is run, who's behind it, or how we approach reviews, that's explained on our About Us page
- Questions about site usage, disclaimers, or how the content here is meant to be used are addressed in our Terms and Conditions
Feedback Shapes Our Reviews
Sweepstakes casinos change frequently — welcome bundles get revised, states get added or dropped from eligibility lists, and redemption processes can shift with little notice. Reader feedback is one of the ways we catch these changes and keep our coverage current. If something on thepicbear.com doesn't match what you're seeing on a platform's own site, please tell us. We'd rather correct it than leave outdated information up.
We appreciate every message, even the short ones. Whether it's a typo, a broken link, or a genuine question about how sweeps coins work, reaching out helps us do this better.